IT/Telecom Service Desk Coordinator & Field Technician Dispatcher
Location: Greensboro, NC
About the Role
We are seeking an experienced IT/Telecom Service Desk Coordinator & Field Technician Dispatcher to support service delivery operations by managing ticket workflows, coordinating field technician schedules, and ensuring SLA compliance. This role is ideal for someone who thrives in a fast-paced IT, telecommunications, or managed services environment and enjoys balancing customer communication, technical coordination, and operational efficiency.
Key Responsibilities
Required Qualifications
Experience with:
Technical Skills
BrightGauge or equivalent reporting tools
Preferred Experience
Education
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